Tuesday, November 20, 2007

Outstanding Customer Service

Back in March, my husband and I purchased and installed three outdoor motion dectector halogen lamps. We were having an issue at the time with our neighbor's teenage daughter and friends drinking in their driveway and then tossing their beer and Twisted Tea bottles into our yard. So hoping to deter them, we put in these lights from EML Technologies.

In August two of the bulbs blew and we took a bulb with us to Aubuchons to get replacement bulbs only they couldn't find a compatible size. So we went to Home Depot and ran into the same issue. In desperation, we emailed the company to ask what the bulb size is and to our surprise, not only did they provide us with the correct size, but they've now sent two separate shipments of bulbs so that we have plenty to last us for the years to come. That's what I call customer service!

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